FAQs
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Do you accept returns or exchanges?
Absolutely! I want you to be completely thrilled with your purchase! Simply send an email to hello@quailruncottage.com to initiate your return or exchange. You’ll need to pay shipping on returns, but exchanges ship totally free.
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I heard crochet can only be made by hand, so affordable pieces are made by slave labor. Are all your items ethically produced?
100% of my products are handmade by me. I do not contract out any labor. I also strive to source yarns and materials from reputable companies who prioritize fair trade and sustainability practices.
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How do I care for my purchase?
The item you have purchased is handmade with careful attention to every detail. Treat it with equal care and it will last for generations. As with most textiles, hand washing in cool water with gentle detergent and laying flat to dry will always be recommended to keep your items looking new as long as possible. Visit the Product Care page for more details.
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Do you accept custom orders/commissions?
I open my waitlist for commissions during my slower times of the year, typically from January through June. If you’re curious about commissioning a project, just ask! There is absolutely zero pressure to purchase. Use the Contact page or email jessica@quailruncottage.com
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Do you teach knitting or crochet?
I am not currently accepting new students. If you would like to be considered for future lessons should a spot open up, send me an email at jessica@quailruncottage.com and I will add you to my waitlist.
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I have a different question
No problem, just use the Contact page on this website or email hello@quailruncottage.com and I will be glad to help answer any questions you may have!