Frequently Asked Questions

1. Are your products handmade?

Yes! Every piece is thoughtfully handmade by me in small batches in West Michigan. Because each item is made by hand, slight variations are part of what makes every piece unique.

2. Where are your products made?

Everything is designed and handmade in my West Michigan studio. Quail Run Cottage is a one-woman shop, so when you purchase something here, you’re supporting a small, independent maker.

3. What materials do you use?

I choose high-quality materials for my pieces, including merino wool, alpaca, and other beautiful fibers. I also offer a selection of wool-free items made from acylic, nylon, or a blend. Each product listing includes specific information about the materials used.

4. Are your items ready to ship or made to order?

Most items are ready to ship unless the listing says otherwise. If something is made to order, I’ll include the estimated production time in the product listing so you know what to expect before purchasing.

5. How do I choose the right size?

Each product listing includes sizing information to help you choose the best fit. If you’re between sizes or aren’t sure which size to choose, feel free to reach out — I’m happy to help!

6. How should I care for my handknit item?

Because handmade knitwear deserves a little extra care, I recommend following the care instructions included with your purchase. Many wool and natural-fiber pieces do best with gentle hand washing and laying flat to air dry.

7. Will my item look exactly like the photos?

Your piece will be very close to what you see in the photos, but handmade items can have subtle variations in color, texture, and appearance. That's part of the beauty of something made by hand.

8. How long will it take to receive my order?

Orders are generally shipped same or next business day. Once your order ships, you’ll receive tracking information so you can keep an eye on its journey.

9. Where do you ship?

Quail Run Cottage currently ships within the United States. Shipping options and costs are calculated at checkout.

10. What is your return or exchange policy?

I want you to love what you ordered. Please see my Returns & Exchanges Policy for details about eligible returns and exchanges.

11. What if my order arrives damaged or there’s a problem with my order?

Please reach out as soon as possible if your order arrives damaged or something isn’t right. I’ll work with you to make it right.

12. Do you offer gift wrapping?

While many Quail Run Cottage pieces make wonderful gifts, gift wrapping is not currently an option at checkout. But hold tight! We are working hard to bring you options for gift wrap in time for holiday orders.